• How Can I Change My Seat?

    Fill out a seat change/upgrade request form. Seat changes or upgrade requests WILL CLOSE ON 29 JULY 2016.

  • How Can I Add New Members To My Membership?

    Fill out a seat change/upgrade request form and provide the new Members’ details on this form. Please note new Memberships will only be processed once all current Members’ seat changes have concluded.

  • How Can I Upgrade My Membership?

    Fill out a seat change/upgrade request form. Seat changes or upgrade requests WILL CLOSE ON 29 JULY 2016.

  • How Long Do I Have To Renew My Membership?

    Members’ will have until the 31 July 2016 to renew their membership. Any member who fails to renew their membership before this date will lose the special renewal price which is exclusive to all renewing Members’.

  • How Can I Opt Out Of My Auto-renewal Plan?

    You can opt out of auto-renewal by logging into your MyWanderers account or by contacting the Membership department via phone or email BEFORE TUESDAY 12 JULY 2016.

  • When Will I Receive My New Membership Pack?

    If you renew your membership before the 31 July 2016 you will receive your membership pack at the end of September.

  • How Many Matches Will Be Played Out Of Each Stadium?

    The match breakdown for the 2016/17 Hyundai A-League draw will include eight (8) matches at Spotless Stadium and five (5) matches at ANZ Stadium.

  • How Do I Qualify As A Junior Member?

    To be eligible for junior membership you must be under 16 years as at 14 July 2016. A member’s date of birth must be provided when purchasing junior membership. Children under 4 as at 14 July 2016 are admitted free of charge when not occupying a seat.

  • What Does A Family Consist Of?

    Ticketed family packages consist of 1 Adult and 3 Juniors or 2 Adults and a maximum of 4 Juniors. Non-ticketed Family packages consist of 1 Adult and 3 Children or 2 Adults and 2 Juniors. Juniors must be under the age of 16 years as of 14 July 2016 to qualify as a junior.

  • How Do I Qualify As A Concession Member?

    To be eligible for a concession Membership the applicant must have a current form of identification that proves they meet the requirements below.

    The following forms of identification are accepted:

    • Pensioner – Aged, TPI (valid ID cards including seniors cards)
    • Student – Fulltime tertiary and secondary school students (valid ID required)
    • Junior – Under the age of 16 as of the 1 July 2015.

    A valid copy of your concession card must be sent through to memberships@wswanderersfc.com.au to be eligible for Concession Membership.

  • Companion Cards

    Western Sydney Wanderers FC recognise the Companion Card NSW Program. Companion Card holders are eligible for complimentary entry to Western Sydney Wanderers FC home games, however are ineligible for Member benefits unless paying as a Member.

  • Can I Renew My Membership For Only One Stadium?

    Members who are on the auto-renewal option will be renewed for the entire season as per the Membership Terms & Conditions; therefore you will have access to all matches across both Spotless Stadium and ANZ Stadium.

  • If After Attending A Match I Am Not Happy With My Seat Can I Change My Seat?

    If as a Member you are not happy with your Membership seats after attending a match you will be able to email the Membership department. Once the Membership department has been briefed they will try and process new seating for you. This will depend on availability within the stadium.

  • Will I Have The Same Seat When The New Stadium Is Opened?

    As the seating layout at the new stadium is yet to be announced, Members looking to access a seat at the new stadium will need to be aware of the below in regards to Member seating.

    Members seating at the new stadium in Parramatta will be based on the following factors:

    1. Membership loyalty – Members who continue to renew their membership up until the point we do move back into the new stadium in Parramatta, will be rewarded for your ongoing loyalty and you will be first in line to access the best seating at the new venue.
    2. Membership category – Members will get access to seats based on the Membership category they currently hold as first priority.
    3. Match Attendance – Based on how many matches you attend throughout the season.
  • Does My Membership Include Western Sydney Wanderers Finals Matches?

    Membership does not include finals matches, these matches are controlled by Football Federation Australia (FFA). All members will receive priority access to all finals matches in the event that the Western Sydney Wanderers FC qualifies. Finals Series Ticket sales are managed by Football Federation Australia. Notifications will be sent via email and placed on our website at the conclusion of the regular season, should we qualify for the Hyundai A-League Finals Series.

  • Customer Care

    The Western Sydney Wanderers identify the importance of good customer service and will ensure that it has the staff and the processes in place to provide this to all of the club’s Members and supporters.

    Members and supporters may contact the Club between 9:30am and 4:30pm, Monday to Friday to register any questions of concerns. The Club will endeavour to respond to any query within 72 hours of the working week.

    Queries raised by telephone should be through the Membership Team on (02) 8602 6424. Letters and emails to the Club will usually be answered within 5 working days of receipt.

  • Member And Supporter Conduct

    Western Sydney Wanderers FC wants all Members and supporters to be part of the passion at both Spotless Stadium & ANZ Stadium in a safe, secure and enjoyable environment. The Club is therefore committed to preventing Members and supporters from behaving in a manner likely to jeopardise the safety or enjoyment of others. Western Sydney Wanderers Member and Supporter conduct is guided by the FFA’s Code of Conduct, found HERE and the Spectator Code of Behaviour, found HERE.

    Members and supporters are ambassadors for Western Sydney Wanderers FC and the game of Football and as such should conduct themselves in a way that reflects Club values. The Club will not tolerate any harassment or other discriminatory behaviour, whether physical or verbal, towards Members, supporters, Club employees or anyone else working or attending Match Day at either Spotless Stadium or ANZ Stadium. The Club may restrict Match attendance at Spotless Stadium or ANZ Stadium on any Member or supporter who behaves in a manner which jeopardises the safety or enjoyment of other patrons or themselves.

    Any use of the Club’s web or social media sites which is abusive, obscene, defamatory, harassing or which contains any nudity, pornography or any other unwelcome content or which is otherwise in breach of the relevant terms and conditions of the site in question may allow the Club (should it deem such action appropriate in the circumstances) to restrict the offending supporter from access to Matches and/or other Club events held at Spotless Stadium or ANZ Stadium for such period as the Club shall see fit.

  • Can I Purchase On A Payment Plan?

    For the 2016/17 Season, Members paying with MasterCard or Visa credit or debit card can spread the cost of their membership out across the year, using Monthly WanderPay. The Western Sydney Wanderers Monthly WanderPay program makes membership even simpler. No renewal forms, no hassle and with seats on high-demand members can now simply just set and forget without the risk of missing out.

    Members who opt to pay using Monthly WanderPay will have 9 direct monthly payments deducted from their nominated Visa or MasterCard, with the first payment deducted upon receipt of their membership application and then monthly on the nominated day of the month.

    The Payment period is from 14 July 2016 through to 15 March 2017. The first payment will cover 20% of the Membership cost. Members who purchase after the first scheduled payment will have their first membership payment equal to the sum of required payments to bring them in-line with WanderPay schedule.

  • Refund And Exchange Policy

    Membership applications will be processed as received and cannot be withdrawn once processed. The contents of the Membership brochure and accompanying forms were correct at the time of printing and the Club, under no circumstances, takes responsibility for any omissions, errors or changes that may occur.

    In the event of an exceptional circumstance requests for refund should be made in writing in the form of statutory declaration to Membership Team and will be assessed by Western Sydney Wanderers FC Management. Granting of refunds either in full or partially is wholly at the discretion of Western Sydney Wanderers FC. Cancellation fees may apply. It is recommended all supporters interested in membership should read through the Terms & Conditions, as well as the FAQs before they apply for a Membership with the club.

    Whilst every reasonable effort will be made to accommodate seating preferences, if your preference is unavailable or if you do not request a seating preference you will be allocated the best available seat at time of processing. Where an upgrade is unavailable, a Member will retain the Membership package purchased. As such, Memberships will not be refunded on the basis of specific seat allocation or dissatisfaction with the provision of individual elements of the entitlements.

    Please note that benefits and inclusions are subject to change without notice.

  • How Will The Western Sydney Wanderers Communicate With Me During The Season?

    The Western Sydney Wanderers primary method of communication to Members will be through our Weekly Wanderer newsletter. This includes up to date news, event, ticketing, match day and Finals information.

    At times we will also attempt to contact you via phone or post. Please ensure your contact details are kept up to date at all times.

  • Updating Your Details

    You can update your contact and credit card details by logging into your MyWanderers Account.

    To login you will need your email address or Membership number and the password attached to your account. If you have forgotten your password please select the ‘Forgot your password‘ link and you will be provided with a new password.

  • Sponsorship And Commercial Opportunites

    The Western Sydney Wanderers provides a unique partnership experience attracting many top businesses. The club offers a unique variety of sponsorship, promotional and advertising opportunities for specific company objectives. For further detail of the benefits and opportunities available, please contact the Corporate Team on (02) 8602 6413.

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