HOW DO I ACCESS A MATCH IF I HAVE MISPLACED OR NOT YET RECEIVED MY MEMBERSHIP CARD?
Members who hold a full season membership can download their ticket as a pdf to print at home or a barcode to display on their mobile through their MyWanderers Account.
- For matches at ANZ Stadium, the Print-At-Home Ticket function is only available to members through their MyWanderers Account up until 12pm on the Thursday prior to all our ANZ Stadium matches. If you need a ticket printed after this time you will need to visit the Membership Services window on match day.
- For matches at Spotless Stadium, the Print-At-Home Ticket function, as well as mobile tickets, is available to all ticketed members through their MyWanderers Account and will be available up until kick off.
For more information click here.
Members who hold a Flexi Membership will need to visit the Membership Services windows on match day to have a ticket printed to access the match.
- For matches at ANZ Stadium, the Membership Services window can be found at Gates A/B and J/K
- For matches at Spotless Stadium, the Membership Services window can be found at Gate D
HOW IS MY ANZ STADIUM SEAT ALLOCATED?
When purchasing a Reserved Seat Membership (Red Membership or Black Membership), you will have the option to select your seat at Spotless Stadium. Your ANZ Stadium seat will be allocated automatically in the best available seating based on the category you purchased. Should you have any questions please contact the Membership Services Team on (02) 8602 6424.
HOW DO I KNOW IF I AM ON THE AUTOMATIC RENEWAL PLAN?
If you paid for your 2017/18 membership with a valid Visa or Mastercard on the Upfront or Monthly WanderPay payment plan then your membership is set to automatically renew on Friday 1 June 2018 as per our WanderPay Terms and Conditions.
WHEN WILL MY MEMBERSHIP AUTOMATICALLY RENEW?
If your Membership is set up automatically renew in Season 2018/19 your first Membership payment will be processed on Friday 1 June 2018. For full details visit our WanderPay Terms & Conditions here.
HOW CAN I CANCEL OR OPT OUT OF AUTOMATIC RENEWAL PLAN?
You can only opt out of auto-renewal in writing by sending an email to Membership Services on email@example.com no later than 30 May 2018.
As per the Membership Terms & Conditions we do not allow members to cancel their membership after your auto-renewal has been processed. See our full Terms & Conditions here.
WHEN IS THE MEMBERSHIP RENEWAL PERIOD?
The same seat membership renewal period runs from 1 June 2018 to 14 June 2018. During this time members will be able to renew into the same seat they held in Season 2017/18. Any member who renews after 14 June will have until 31 July 2018 to renew their membership at the special renewal price which is exclusive to all renewing members.
CAN I RENEW MY MEMBERSHIP FOR ONLY ONE STADIUM?
Members who are on the auto-renewal option will be renewed for the entire season at both venues as per the Membership Terms & Conditions. You can renew to a Flexi Membership package if you would like to do so.
HOW CAN I UPGRADE MY MEMBERSHIP
Fill out a seat change/upgrade request form and include all the details around how you would like to upgrade. Seat changes or upgrade requests close on 14 June 2018.
CAN I PURCHASE ON A PAYMENT PLAN?
Members paying with MasterCard or Visa credit or debit card can spread the cost of their membership out across nine instalments using Monthly WanderPay.
Members who opt to pay using Monthly WanderPay will have nine direct monthly payments deducted from their nominated Visa or MasterCard, with the first payment deducted upon receipt of their membership application and then monthly on the nominated day of the month.
The payment period is from 1 June 2018 through to 1 February 2019. The first payment will cover 20% of the membership cost. Members who purchase after the first scheduled payment will have their first membership payment equal to the sum of required payments to bring them in-line with WanderPay schedule. For full details visit our WanderPay Terms & Conditions here.
HOW DO I UPDATE THE CREDIT CARD ON MY MEMBERSHIP?
You can update your details over the phone by contacting us on (02) 8602 6424 or online through your MyWanderers Account.
If you would like to update your credit card details online you can do so following these steps:
- Login to your MyWanderers Account
- Select ‘Edit My Profile’ on the left hand side
- You will be prompted to double check your account information, click ‘Save’
- Select ‘Credit Cards’ under ‘Personal Settings’
- Add your new card
- STADIUMS & SEATING
WHICH STADIUMS ARE WE PLAYING HOME MATCHES AT IN SEASON 2018/19?
We will be playing home matches at both Spotless Stadium and ANZ Stadium.
HOW MANY MATCHES WILL BE PLAYED OUT OF EACH STADIUM?
The match breakdown for each venue for the 2018/19 Hyundai A-League season has not been released yet. The Season 2018/19 draw is set to be released later this year.
HOW CAN I CHANGE MY SEAT
You can request a seat change by completing a seat change/upgrade request form. Seat changes or upgrade requests will close on 14 June 2018.
HOW DOES THE SEAT/UPGRADE REQUEST PROCESS WORK?
All current reserved seated members have until 5pm Thursday 14 June 2018 to renew their same seat for Season 2018/19. On Friday 15 June 2018 all un-renewed membership seats will be released to begin the seating request process.
Seating requests are actioned based on a first come first served basis with renewed members receiving priority ahead of those members looking to add new members to their group. This process usually takes 4-6 weeks to review all requests and provide a response to members.
We appreciate your patience in this process and we endeavour to respond to all members as soon as possible.
HOW CAN I ADD NEW MEMBERS TO MY MEMBERSHIP
Fill out a seat change/upgrade request form and provide the new members’ details on this form. Please note new memberships will only be processed once all current members’ seat changes have concluded.
IF AFTER ATTENDING A MATCH I AM NOT HAPPY WITH MY SEAT, CAN I REQUEST A CHANGE?
If as a member you are not happy with your membership seats after attending a match you will be able to email the Membership Services Team. Once the team has been briefed they will try and process new seating for you. Any requests will depend on availability within the stadium.
- MEMBERSHIP INCLUSIONS
WHAT IS IN MY MEMBERSHIP KIT?
Your 2018/19 Membership Kit includes a personalised membership card, cap, lanyard, fixture card and bumper sticker. You can view the full list of pack inclusions here.
WHEN WILL I RECEIVE MY MEMBERSHIP KIT?
Renew your membership or sign up before Friday 31 August 2018, your membership will be delivered by the end of September.
If you sign up after this date you can expect your Membership pack to be delivered within 15-18 working days of signing up.
CAN I TRACK THE STATUS OF MY MEMBERSHIP KIT?
You can track the status of your Membership Kit from the warehouse to your door step. We will update the Membership Kit Tracker link once it becomes available.
IS THERE A PREMIUM MEMBERSHIP OPTION?
The ultimate premium membership option is our Gold Membership Add-On. This includes a Gold Member exclusive event with the entire 2018/19 Hyundai A-League squad plus and your own 2018/19 Home or Away Jersey plus much more. For all inclusions click here.
DOES MY MEMBERSHIP INCLUDE WANDERERS FINALS MATCHES?
Membership does not include finals matches, these matches are controlled by Football Federation Australia (FFA). All members will receive priority access to all Finals Series matches in the event that the Wanderers qualifies. Finals Series ticket sales are managed by the FFA. Notifications will be sent via email and placed on our website at the conclusion of the regular season, should we qualify for the Hyundai A-League Finals Series.
DOES MY MEMBERSHIP INCLUDE WANDERERS FFA CUP MATCHES?
Your membership does not include FFA Cup matches as these matches are sanctioned under a different competition. As a Wanderers member you will receive a 10% discount on tickets and receive priority access to purchase tickets to all FFA Cup matches the Wanderers are participating in.
- FAMILY & CONCESSION DETAILS
HOW DO I QUALIFY AS A JUNIOR MEMBER?
To be eligible for junior membership you must be under 16 years as at 1 June 2018. A member’s date of birth must be provided when purchasing junior membership. Children under 4 as at 1 June 2018 are admitted free of charge when not occupying a seat.
WHAT DOES A FAMILY CONSIST OF?
Ticketed family packages consist of one adult and three juniors or two adults and a maximum of four juniors. Non-ticketed family packages consist of one adult and three children or two adults and two juniors. To qualify for junior status your child must be under the age of 16 years as of 1 June 2018.
HOW DO I QUALIFY AS A CONESSION MEMBER?
To be eligible for a concession membership the applicant must have a current form of identification that proves they meet the requirements below.
The following forms of identification are accepted:
- Pensioner – Aged, TPI (valid ID cards including seniors cards)
- Student – Fulltime tertiary and secondary school students (valid ID required)
- Junior – Under the age of 16 as of the 1 July 2015.
A valid copy of your concession card must be sent through to firstname.lastname@example.org to be eligible for Concession Membership.
DO THE WANDERERS RECOGNISE COMPANION CARDS?
We recognise the Companion Card NSW. Companion Card NSW holders are eligible for complimentary entry to Wanderers home games, however are ineligible for member benefits unless paying as a member.
HOW WILL THE WANDERERS COMMUNICATE WITH ME DURING THE SEASON?
Our primary method of communication to members is via email through The Weekly Wanderer newsletter. This includes up-to-date news, event, ticketing, match day and Finals Series information.
At times we will also attempt to contact you via phone or post. Please ensure your contact details are kept up to date at all times by login into your MyWanderers Account with your email address and password.
MEMBER AND SUPPORTER CONDUCT
We want all our members and supporters to be part of the passion at both Spotless Stadium & ANZ Stadium in a safe, secure and enjoyable environment. We are therefore committed to preventing members and supporters from behaving in a manner likely to jeopardise the safety or enjoyment of others. The Western Sydney Wanderers member and supporter conduct is guided by the FFA’s Code of Conduct and the Spectator Code of Behaviour.
Members and supporters are ambassadors for the club and the game of football and as such should conduct themselves in a way that reflects our values. We will not tolerate any harassment or other discriminatory behaviour, whether physical or verbal, towards members, supporters, club employees or anyone else working or attending match say at either Spotless Stadium or ANZ Stadium. We may restrict match attendance at Spotless Stadium or ANZ Stadium on any member or supporter who behaves in a manner which jeopardises the safety or enjoyment of other patrons or themselves.
Any use of the our web or social media sites which is abusive, obscene, defamatory, harassing or which contains any nudity, pornography or any other unwelcome content or which is otherwise in breach of the relevant terms and conditions of the site in question may allow the Wanderers (should it deem such action appropriate in the circumstances) to restrict the offending supporter from access to matches and/or other club events held at Spotless Stadium or ANZ Stadium for such period as we see fit.
We identify the importance of good customer service and will ensure that it has the staff and the processes in place to provide this to all of the club’s members and supporters.
Members and supporters may contact us between 9:30am and 4:30pm, Monday to Friday to register any questions of concerns. We will endeavour to respond to any query within 72 hours of the working week.
Queries raised by telephone should be through the Membership Services Team on (02) 8602 6424. Letters and emails will usually be answered within five working days of receipt.
REFUND AND EXCHANGE POLICY
Membership applications will be processed as received and cannot be withdrawn once processed. The contents of the membership brochure and accompanying forms were correct at the time of printing and we, under no circumstances, take responsibility for any omissions, errors or changes that may occur.
In the event of an exceptional circumstance requests for refund should be made in writing in the form of statutory declaration to Membership Service Team and will be assessed by Wanderers Management. Granting of refunds either in full or partially is wholly at the discretion of the club. Cancellation fees may apply. It is recommended all supporters interested in membership should read through the Membership Terms & Conditions, as well as the FAQs before they apply for a membership with the Wanderers.
Whilst every reasonable effort will be made to accommodate seating preferences, if your preference is unavailable or if you do not request a seating preference you will be allocated the best available seat at time of processing. Where an upgrade is unavailable, a member will retain the membership package purchased. As such, memberships will not be refunded on the basis of specific seat allocation or dissatisfaction with the provision of individual elements of the entitlements.
Please note that benefits and inclusions are subject to change without notice.
UPDATING YOUR DETAILS
You can update your contact and credit card details by logging into your MyWanderers Account.
To login you will need your email address or membership number and the password attached to your account. If you have forgotten your password please select the ‘Forgot your password‘ link and you will be provided with a new password.
SPONSORSHIP AND COMMERCIAL OPPORTUNITIES
We provide a unique partnership experience attracting many top businesses. We offer a unique variety of sponsorship, promotional and advertising opportunities for specific company objectives. For further detail of the benefits and opportunities available, please contact the Corporate Team on (02) 8602 6413.
- NEW WESTERN SYDNEY STADIUM
WHEN WILL CONSTRUCTION BEGIN ON THE NEW WESTERN SYDNEY STADIUM?
Construction has commenced on the new Western Sydney Stadium. Stay up-to-date with the stadium project here.
WHEN WILL THE NEW WESTERN SYDNEY STADIUM BE READY?
The new Western Sydney Stadium is expected to be ready in the first half of 2019, in time for the 2019/20 Hyundai A-League season.
WHAT WILL THE NEW WESTERN SYDNEY STADIUM LOOK LIKE?
The new stadium will be rectangular and seat 30,000. The latest update on the development was released in March 2018 and you can see the latest information here.
WHERE WILL THE WANDERERS PLAY DURING THE CONSTRUCTION PERIOD?
While the new Western Sydney Stadium is under construction, we are contracted to play at Spotless Stadium and ANZ Stadium each season.
HOW WILL SEATS BE ALLOCATED AT YOUR NEW WESTERN SYDNEY STADIUM? WILL I HAVE THE SAME SEAT?
With the final seat plans and designs set to be released soon, the seating arrangement at your new Western Sydney Stadium will be different to that of the old Pirtek Stadium, as well as your current seating at our temporary venues Spotless and ANZ stadiums.
We will be working through the membership transition process for our return to Wanderland and we are committed to ensure the process is as smooth and stress free for all members.
As such we have put together the following criteria for seat allocations will be based on the:
- Membership Loyalty – Members that have held a continuous Membership since our Foundation year will have first priority in the seat allocation process
- Membership category – Your Membership will then be assigned by the category you have held for those years starting with Red reserved seating through to flexi and non-ticketed Membership
- Member match day attendance – To a lesser extent Members with the best match day attendance record will be elevated to reward continuous support on match day
PLEASE NOTE: Your seat allocation will also be determined by the membership type you hold in the season prior to our move to the new Western Sydney Stadium (expected to be season 2019/20) and the three seasons at Spotless and ANZ Stadium count towards your membership loyalty. If you allow your membership to lapse for the 2016/17, 2017/18 or 2018/19 season, your position within the seating allocation process will be reset to reflect this change in your membership loyalty.