Our return to Wanderland in 2019 will be a major moment in the club’s history.

The transition to the new venue is a major project for the club and recognising member loyalty is fundamental to rewarding your continued support.

Here are the most frequently asked questions:


  • TRANSITION

    How will my membership seats be allocated at Bankwest Stadium?

    Your membership seats at the new venue will be allocated based on the Seating Transition Process outlined below:

    CriteriaDescription
    Seating Status 1Full Season Ticketed Members
    Members with ticketed access to 13 home matches per season, that hold a paid membership for the 2018/19 season as of 31 October 2018 will be allocated seating based on membership category held and the average length of consecutive membership years of all members in their seating group.
    Membership Category order:
    1. Red Reserved
    2. Black Reserved
    3. Red & Black Active
    4. White & Black General Admission
    Seating Status 2Reduced Access OR Non-Ticketed Members
    Members with access to fewer than 13 home matches per season or no access to matches (i.e. supporter memberships), that hold a paid membership for the 2018/19 season as of 31 October 2018 will be allocated seating based on the average length of consecutive membership years of all members in their seating group.
    Seating Status 3All Members - Additional Membership Seats
    After all members have been allocated, available seating inventory will be offered to 2018/19 members based on the average length of consecutive membership years of all members in their seating group.
    Seating Status 4New Members
    New members signing on for the 2019/20 season will be allocated seats based on date of purchase order.

    Your Seating Status level will be determined by what membership category you hold in the 2018/19 season. The last three seasons at Sydney Olympic Park (2016/17, 2017/18 and 2018/19) count towards your consecutive membership years.

    Should you have allowed your membership to lapse during these seasons your membership/s will reset to zero and start again from the season you re-joined.

    During the process you will be able to form a Seating Group with the members you want to sit with and submit your category preferences for the new stadium.

     

    Will my seat/s and category that I previously held at Pirtek Stadium, ANZ Stadium or Spotless Stadium determine my seat/s at Bankwest Stadium?

    Pirtek Stadium has been demolished to make way for Bankwest Stadium. Bankwest Stadium is a completely new venue with a different layout and different seating configuration that has been designed to a capacity of 30,000. All member and general admission seating will be located in the Northern, Southern and Eastern stands while the Western stand will house all corporate, stadium, team and media facilities. It is therefore not possible to replicate your previous seating from Pirtek Stadium in an equivalent or similar seating position at the new stadium.

    Your seating allocation at the new Bankwest Stadium will NOT be based on previous seating or membership category held at Pirtek Stadium, ANZ Stadium or Spotless Stadium.

    Membership seating will be allocated based on the category preferences submitted starting with Full Season Ticketed Members in Seating Status 1, based on the membership category held in the 2018/19 season and in order of average consecutive years of membership in their Seating Group.

    Once all members in Seating Status 1 have been allocated seats, members in Seating Status 2 will then be assigned seats as per the Seating Transition Principles followed by new members.

     

    I downgraded my membership to a reduced access/non-ticketed membership whilst we moved away from Pirtek Stadium, how can I guarantee I have the best seating status in the transition to Bankwest Stadium?

    If you have downgraded to a reduced access/non-ticketed membership during the move to Sydney Olympic Park (2016/17, 2017/18 or 2018/19 seasons) you currently hold Seating Status 2 in the transition to Bankwest Stadium.

    To hold the highest possible seating priority in the transition process, you must upgrade your membership for the 2018/19 season to a Full Season Ticketed Membership in the category you wish to sit in at the new venue to elevate you to Seating Status 1 for the move to the new stadium.

    By holding a valid membership during the seasons at Sydney Olympic Park you have maintained your consecutive years of membership status which will play a key role in the allocation of your membership seat/s as part of Seating Transition Principles.

  • GROUPS

    What is the Grouping Form?

    As part of the next stage of the process, all 2018/19 members will have the opportunity to form Seating Groups with other current members to help streamline the transition process. Each Seating Group will have a nominated Group Leader who will be the main contact with the club throughout the seating transition process.

    Members must form groups with other members that hold the same membership category in the 2018/19 season. If members need to change their membership category, they need to complete an upgrade/seat change request form during the membership renewal period for the 2018/19 season.

     

    When is the Grouping Form open?

    The Grouping Form will open from 1PM THURSDAY 1 NOVEMBER 2018 until 5PM MONDAY 17 DECEMBER 2018.

    There will be no opportunity to break or change groups after 17 December 2018 until the seating allocation process has been completed.

     

    I have submitted my Grouping Form, how do I know that it has been received?

    Following the submission of a group, the Group Leader will receive an email with the full details of the submission. The group members will also receive an email to alert them that they have been added to a group. Please note there may be a delay in receiving these emails, please allow up to 24 hours.

     

    What is a Seating Group?

    All 2018/19 Season members will be asked to form a Seating Group with other members they wish to sit with at WSS via the Seating Group form process online to have seats allocated together at WSS.

     

    What is a Group Leader?

    As part of the Seating Group process, each group will be required to assign a Leader of the Seating Group to be the main point of contact for the group for all communications to/from the club during the entire transition process.

     

    I don’t know the name and/or member number of someone in my group, can I contact the club to get these details?

    In accordance to the Western Sydney Wanderers privacy policy, the club is not permitted to share the personal details of any member (including but not limited to name, address, phone number, email address or member number) to a Group Leader. The Group Leader is responsible for personally contacting each member in their group to collect the information required to complete the grouping form, confirm the seat offer and collect the seat deposit.

     

    What is the maximum group size?

    The maximum Seating Group size has been set at 12 members by the algorithm to ensure a smooth and accurate transition for all Seating Groups, members who hold over 12 memberships as of 31 August 2018 will be allocated the same number of seats in the transition process. Please note the larger the Seating Group the less flexibility there will be to meet any seating requests during the seat allocation process.

     

    Why can’t my seating group be larger than 12?

    The transition to Bankwest Stadium is a complex task. The club has undertaken a thorough consultation process with the other major membership and stadium relocation projects both nationally and internationally. From this, it was recommended that seating groups do not exceed 12 people in order to make the transition to the new stadium as smooth as possible.

     

    What is a Single Person?

    Members who identify themselves as a Single Person via the Seating Group Form of the process will be deemed a Single Person. To ensure efficient use of seating inventory Single Persons will be used to fill a single seat when required to avoid leaving single seats with sections. Members who are not assigned to a Seating Group or Single Person during the grouping stage will be assigned seating as per the Transition Principles defined by the club, where possible the club will allocate these members in a similar category as held by the member in 2018/19 Season.

     

    What happens if I need to make changes to my group?

    The Seating Group Leader is responsibility for checking the member details provided in the Seating Group Form is correct and complete. The club does not accept any responsibility if the incorrect or incomplete information submitted by the Seating Group Leader. Once the form is submitted the Seating Group details are final and cannot be changed.

     

    I have a General Admission membership, do I need to fill out the Grouping Form?

    All members who wish to hold a ticketed membership at Bankwest Stadium are required to fill out the Grouping Form. We will implement the Full Capacity Match model for matches where a capacity crowd is expected. Read more here

     

    I wish to purchase additional membership seats next to me at the new stadium, what is the best way to secure these seats?

    Membership seating in the new stadium will be allocated on a 1:1 basis (one membership equals one seat).

    Once all renewing members have been allocated seats there will be an opportunity to request to purchase additional membership seats. This will be strictly subject to availability and determined by your Seating Status level as per the Seating Transition Principles.

    If you wish to purchase additional seats at Bankwest Stadium it is highly recommended that you purchase additional Full Season Ticketed Membership seat/s in the same category as your current membership for the 2018/19 season. This will ensure that the new memberships are in the same Seating Status and category as your renewed memberships.

    Please note: You must create seating groups with members that hold the same membership category as you, with allocations being based on the average length of consecutive years of membership held of all members within the group.

     

    I want to make sure I am sitting near friends and family who are not part of my membership at Bankwest Stadium. Will I be able to submit a seating request as a group?

    As part of the transition process you will have an opportunity to form a Seating Group with members you wish to sit with at the new stadium. Each group will have an assigned Group Leader who will become the main point of contact for the group and the club throughout the seat transition process.

    To create a Seating Group you must hold a valid 2018/19 membership and form your group with members that hold the same membership category and seating status as you for the transition to Bankwest Stadium.

    Please note: Your Seating Group order will change depending on membership category and the average length of consecutive membership years of all members in your Seating Group.

  • STADIUM LAYOUT

    Why is the Bankwest Stadium layout different to Pirtek Stadium?

    Bankwest Stadium will be a world class state-of-the-art stadium and has been modelled on the most iconic and traditional football venues around the world. With a 360-degree continuous bowl, full venue coverage, the steepest grandstands in Australia bringing fans closest to the action and providing world class spectator views, there will not be a bad seat in the house.

    Bankwest Stadium has been designed to a capacity of 30,000. The Western stand has a capacity of 3,000 seats and will house all corporate, stadium, team and media facilities. The Northern, Southern and Eastern stands have a capacity of 27,000 seats and will be allocated to members according to their membership category. Therefore, it is not possible to replicate your previous seat from Pirtek Stadium in an equivalent or similar position based on the design provided by the NSW Government.

     

    How was the decision made for the proposed Bankwest Stadium map?

    The new layout at Bankwest Stadium is based off the best traditional Football venues across Europe and around the World. Wanderers Members will be closest to all the football action with the steepest stands and the largest fixed roof in Australia, giving coverage for everyone in the venue and providing the best atmosphere in Australian sport!

  • SEAT OFFERS

    When will I find out my new seat for Bankwest Stadium?

    Group Leaders will be contacted via email between February 2019 and April 2019 with their Seating Group’s seating offer for Bankwest Stadium.

     

    How do I confirm my seat at Bankwest Stadium?

    To secure the seat offer, the group leader will be required to make a $50 deposit per seat via an online credit card payment. It is the responsibility of the group leader to collect the $50 deposit from each group member.

    The payment must be made for the entire group by the Group Leader in one upfront payment. The remaining balances of the memberships will be issued as per the club’s usual renewal process. Seating deposits are non-refundable.

    Membership packages and prices for the 2019/20 season will be announced before seats are allocated and seat deposits are taken.

    You can find a user guide for how to accept your seat offer here

     

    Can I get a refund from the seat deposit?

    The seat deposit is non-refundable. Once Members accept their seating allocation and pay their seat deposit no refunds will be issued.

    The $50 deposit is DEDUCTED from your membership renewal fee and is not an additional payment.

     

    Can I change the members in my seating group?

    There will be no opportunity to break or change groups after the Grouping Form closes 17 December 2018 and until after the seating allocation process has been completed.

     

    Can I change my seat?

    The Group Leader will have a designated window to view, change or secure the seats for the entire group. It is the full responsibility of the Group Leader to take action as per the Seating Offer email within the required time frame. Should no action be taken the original allocation for the group will be locked in.

     

    Can I upgrade to Red for the 2019/20 season?

    Members were given the opportunity to register a seat preference on the seating group form. Current red members will be allocated first according to the stadium transition principles. While the best effort will be made to allocate your group according to your preference, high demand for Red memberships may mean this is not possible. The grouping form closed on 17 December 2018. There will be no opportunity to submit or change a request until after the seating allocation process has been completed.

     

    Can I see my seats before I accept my seat offer?

    Bankwest Stadium is currently a construction site and there will be no opportunity to physically view your seat before accepting your seat offer. Your first chance to get inside Bankwest Stadium is at the Community Open Day on Sunday 14 April 2019. Reserve your free ticket here.

     

    Can I change who I am sitting next to in my group?

    While the best effort will be made to allocate your group according to the preferences registered in your grouping form, if for some reason the seats are not allocated in that order you will have the opportunity request this change when membership renewals open in May 2019.

     

    Can I change or secure my seat offer on my mobile?

    We recommend that you follow this process on a desktop computer rather than a mobile device. Some mobile devices may not be compatible with our membership platform.

     

    Can I change my seat offer window?

    Seat offers are automatically scheduled and cannot be changed. Seat offers are scheduled according to the seat transition principles. Seat offer windows have been scheduled over a series of weeks to ensure all enquiries can be addressed by the Membership Services Team in a timely manner.

  • MEMBERSHIP PACKAGES

    Where can I find out more information about the new Premium membership?

    A new Premium membership category will be available in Premium West Terrace sections at Bankwest Stadium.

    Details of the new Premium membership are still being finalised, with further information due to be released in May 2019.

     

    Where can I find membership package prices for Season 2019/20 at Western Sydney Stadium?

    Renewal prices for the 2019/20 season have been sent to all current members via email.

     

    Can I see my seats before I accept my seat offer?

    Bankwest Stadium is currently a construction site and there will be no opportunity to physically view your seat before accepting your seat offer. Your first chance to get inside Bankwest Stadium is at the Community Open Day on Sunday 14 April 2019. Reserve your free ticket here.

     

    Where can I find out information for Corporate Hospitality at Bankwest Stadium?

    Register your interest for Corporate Hospitality at Bankwest Stadium here.

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